Energy sector service partner

Finland’s leading energy sector customer service partner

As the leading energy sector customer service partner in Finland, Elenia provides energy companies with a wide range of services related to the energy market. We offer customer service as well as other energy market-related services efficiently and sustainably. We can provide your company with a complete service package on a turnkey basis.

A wide range of services for the energy sector

In addition to customer service, our service offering includes invoicing and receivable management services, electricity market information exchange, measurement data management services and related information system services as well as third-party services.

We provide customer service online and via phone, email, chat and social media
Customer contract renewal and management
Invoicing, receivable management and accounts receivable
Electricity market information exchange
Measurement data processing
Technical customer service, e.g. an electricity, heating and gas connection troubleshooting service
Service processes as a service, including information systems
Helping customers to develop their operations
Participates in the development of the electricity market, including the data hub readiness of information systems

We know the energy sector

Our customer service department employs over 100 dedicated professionals familiar with the special characteristics of the energy sector from electricity sales and distribution to electricity market information exchange. Thanks to the expertise of our seasoned pros, we provide high-quality and efficient customer service in all situations.

Best customer service in the energy sector

A great customer experience is the most important goal of our service operations. We provide the most professional and competent service in the energy sector. We achieve this by maintaining a high level of service quality and efficiency and taking note of to the feedback and wishes of our corporate customers and their customers. The best kind of customer service is a reliable and expert partnership.